We have seen some of these silently delete files or block the installation of files due to false positives through the software’s heuristic virus detection.
Try this first:
Connect the interface to another machine and check if it is possible to use it.
Then follow this procedure:
- Disconnect the unit.
- Uninstall the drivers using Control Panel
- Reboot the PC
- The logged in user on the PC must have Administrator rights for the remaining steps.
- Turn off any virus/firewall protection software. We have seen some of these silently delete files or block the installation of files due to false positives through the software’s heuristic virus detection.
- Download and install the latest driver version (5.26 2019-02-04)
- Connect the unit to a USB port and wait for the Found New Hardware wizard to complete.
If reporting to support@kvaser.com , please also report this:
- What Windows version is being used?
- Is there anything special about the PC?
- Is there anything special about the USB ports on the PC?